Upstream - The Newsletter of Incentive FM Group

From Jeremy's point of view

Jeremy WaudOur Fresh Structure

Following the support and guidance from a firm of consultants that we have engaged, our new structure is intended to give full executive responsibility to the managing directors’ whilst allowing more time and resource to the strategic development of our business in the coming years. In line with this, we are now strengthening our Incentive QAS business and will shortly be appointing a new managing director to continue the successful development of this key part of our group. This investment is in line with the changing profile and complexity of our client needs and expectations in the contract cleaning sector.

The Group Board has for some time thought that this is the correct way of developing our key staff and operations in a way that gives our clients in each area of our service the best possible support and skills at our disposal.

Martin Reed also continues to take a key role in our consultancy and catering operations both of which form part of the facilities management business.

Bill Pollard, in addition to his key role guiding the Incentive Lynx and Incentive QAS businesses, also takes board level responsibility for the entire back office, HR and administrative operation which is controlled by Laura Oliver and her team from our Hertfordshire office in Ware.

Incentive FM Group Management Structure

Progress to date

We started up our business 11 years ago from scratch and now we have a total revenue stream of just over £42 million per annum and 1,450 staff across all disciplines. In order to support this it is vital that we have the right senior managers in place to ensure that we continue in the right direction. So far the progress is encouraging, and reading Russell Tomlinson’s sales report in this issue gives me even more belief that we are totally on the right track.

This is an incredible journey for us and we are a good example of how a small business, in tough economic times, can achieve significant growth by providing high quality, cost effective solutions that often push the boundaries of traditional Facilities Management and outsourcing.

Investment in Training and Technology

In this issue you will read from our Group Finance Director, Paul Wickman about the significant systems investment we are making into our new payroll and rostering technology. Our joined up approach here will mean that our Incentive Lynx security business can benefit from a hugely more sophisticated system to support our security business whilst at the same time investing in our back office HR and payroll mechanics for our back office team at our Ware, Hertfordshire office.

On the training front, in addition to Bob Crowhurst, our dedicated security trainer based at head office, we are delighted to welcome Kevin Fairless as our new Group Training Manager.

CSR and Fundraising

You will read of a variety of initiatives that have been driven at both a local and central level in our charity fundraising. At our October conference, we presented a cheque to Teenage Cancer Trust for the £13,655 that we have raised in the last year. We were also delighted to announce that we will be taking our support of this particular and very popular national charity into a third year that will run to March 2014.