Upstream - The Newsletter of Incentive FM Group

Regional round-up

James Dower (on the right) receiving his award from Christopher Edwards, Facilities Manager Pall Redruth.

James Dower, believed to be the first apprentice for IFM, has been awarded the Best Engineering Apprentice (engineering level three) by Cornwall College St. Austell. James has just completed his second year as a maintenance apprentice at Pall Redruthand and is now preparing for his third year of four.

He is studying a ‘multi-skilled’ curriculum in Engineering Maintenance. The photo above shows James, his trophy and a set of ratchet spanners given to him as recognition of his achievements.

Jenna Coupe has been appointed to the post of Facilities Administrator for the team at Idlewells.

Gaz Dearden was recently promoted from the cleaning team at Crompton Place to the security team as security guard.

Brian Bolt - Facilities support at Redruth

Congratulations to Brian and his wife on the birth of their son Rowan. Brian has been employed at Redruth since 1984 and with IFM since Feb 2007.

New starter at Pall Redruth Stuart Reeves

Stuart joined the IFM maintenance team at Redruth in November 2010.

He previously worked at Matsuura as a service engineer and as Redruth has four Matsuura machining centres he will be a great asset to the team. In general his experience has been on various CNC equipment and he is already proving to be an asset.
Branches and the Head Office of clients, The Nottingham Building Society, took part in fund raising activities for BBC Children in Need. IFM’s Keith Wheatley liaises closely with the clients Branch Support on a daily basis and when asked to join them for a pyjama theme to collect donations at the Head Office building he accepted the offer; with the help of a strategically placed bucket Keith donned long-johns and a nightcap as befits his senior years. The total raised from client staff throughout the company was just short of £2000. NBS staff activities included a dress down day, cake baking, bring & buy and body waxing. Keith openly admits that he will do anything legal to help a good cause.

The picture shows from left to right - Christine Kiwacz (NBS Branch Support) Keith Wheatley (Incentives ‘on site’ FM) and Deborah Davies (NBS Branch Support)

Crystal Peaks
On Monday 27th September 2010 we attended the Sheffield Star Business Awards held at the Crucible where we (Crystal Peaks Shopping Centre) took home the Environmental award and were Highly Commended in the Community award category.
However the highlight of the week was on Wednesday 29th September 2010 at the RHS Britain in Bloom awards. Crystal Peaks formed an important part of neighbouring village Beighton’s bid with the judging panel started off at the Centre. Not only did Beighton scoop a Gold medal and were crowned Category Winners in the Urban Community section but, Crystal Peaks received a special Judge’s Discretionary Commercial Award. The award was given in recognition of our support for Beighton and for the beehives, bio-diversity programmes, nest boxes and all the other sustainability initiatives that we help our client to implement in and around the centre. 1,100 communities entered Britain in Bloom with 66 finalists and so to win our award is a fantastic achievement.

Our client Lee Greenwood, Centre Manager comments “Needless to say that this would not have been achieved without your team’s buy-in, led by the Nicki Smith, who is currently helping me put together grand plans for future years.
I have been very impressed by the way everyone on site from; the landscape team, who have been at the coal-face, to the individuals on the maintenance team putting up nest boxes and the cleaning team championing recycling. They have bought into our drive to improve the Centre’s bio-diversity and environmental credentials.”

What the RHS said about Crystal Peaks

From left to right: David Hartley, Steve Hill (Landscaping Supervisor) and Darren Raynes

These special awards are presented by the RHS Britain in Bloom UK Judging Panel to finalists that demonstrate genuine excellence in a particular area of the judging criteria. As discretionary awards, these awards are only presented when there is a deserving recipient, so not all of the awards are presented every year. The whole ethos of the Crystal Peaks shopping centre is to be responsible about the environment and to minimise the impact on the local surroundings. In recognition of the International Year of Bio-diversity the shopping centre has created a plan to look after the local wildlife and encourage more diverse species.
• With help from local wildlife groups and staff they have conserved Crystal Peaks Meadow, an ecologically ancient meadow habitat
• In March they erected swift boxes and have also worked with schools to construct other nest boxes around the site
• They have installed 2 beehives on the roof and are aiming to produce their own honey and have also introduced more insect-friendly plants around the centre
• The B:club is a dedicated kids club with an environmental focus which has a membership of 500 and meets once a month • And they are also working with the South Yorkshire Transport Executive to encourage more people to visit the centre by tram.
From left to right, Amanda Jones (Beighton Environmental Group), Nicki Smith, Maureen & Don (BEG) Lee Greenwood (Centre Manager Crystal Peaks), Graham (BEG) and Sue Wood Britain in Bloom Judge

In September Crystal Peaks was awarded a Silver Gilt for our entry into The Yorkshire in Bloom competition.
A Silver Gilt means – Very Good 150-169 points 75-84%; a high standard entry which meets virtually all of the judging criteria and includes sections of exceptionally high standards; exemplifies best practice in multiple area’s and demonstrates very high potential for continuing development and sustainable effort.

The participation of Carl Milner in the Bee project one Saturday in the centre 
Carl dressed up as a bee and took part in the activity with shoppers at Idlewells

A happy birthday to Jeff Taylor, maintenance team at Idlewells, who celebrated his 69th birthday in December 2010.

On a sad note, Security Guard, Robert (Robbie) Williams from Crystal Peaks, died on October 12th 2010. Robbie was 62 and had worked at Crystal Peaks since October 2006.