Upstream - The Newsletter of Incentive FM Group


Rangers Football ClubGlasgow Rangers

We were approached by the Operations Director at Glasgow Rangers to visit them and carry out a wide-ranging review of the facilities management operation, much in the same way we have done for Liverpool Football Club, where the recommendation emanated from. We are two months into the project and are helping the senior team identify areas where alternative approaches and levels of investment would be appropriate. The experience of the Liverpool project has been invaluable for this interesting and challenging assignment.

Meadowhall Shopping Centre

We carried out work for British Land after receiving a recommendation from Munroe K, who work extensively for the company. The project involved a full retender of the existing facilities management contract for one of the country’s largest shopping centres. Jeremy Waud and Jessica Strawbridge led the project which included a large scale documentation process and the development of a bespoke suite of costing models. Appropriately sized and skilled companies were interviewed, prequalified and evaluated before selecting four companies to bid. At the end of a creative and open process that involved front line facilities staff from all disciplines scoring one section of the tender, the managing agent for the scheme was recommended for the contract. Smith Young has subsequently been appointed by the client to deliver the facilities services alongside its existing wide-ranging site management brief. Incentive FM Consultancy is continuing to help the team on site with on-going evaluation, service challenge and development, and quality monitoring.