Upstream - The Newsletter of Incentive FM Group

New Group Contract Wins

Friars Square, Aylesbury
We were awarded this soft services contract by Jones Lang LaSalle and our service delivery started in October 2011. Here we are contracted via Incentive FM and are delivering both cleaning and security services at this prestigious shopping mall.

Devonshire Square, London
Chartered surveyors and property management consultants, Gerald Eve, awarded Incentive FM the contract in November to provide a full range of facilities management services to this small investment property on behalf of ultimate client Morden College. We deliver the cleaning and M&E contracts as well as energy and all other specialist services.

Heron Tower
2012 started positively for Incentive QAS by being awarded the cleaning and associated supplies contract for what is currently the tallest building in The City of London. The contract with Heron Corporation is placed with us by the managing agent of this tremendous iconic building - Cushman and Wakefield. We are particularly pleased to have been selected for this assignment by the joint client team after the previous provider fell by the wayside. There were a number of technical, operational and staffing issues to overcome and the team on site and our off site support management have done a really great job. We are well into our agreed rollout of tenant services and have been employed by all of the stand-alone occupiers who have taken space in this six star commercial space. See the full article on this project later in the newsletter.

Liverpool Football Club
We were delighted to be approached by one of our old consultancy clients who had since joined Liverpool Football Club. He wanted us to help him review the facilities management activities and structures at the club. This project has been led by Jeremy Waud alongside Jessica Strawbridge and Bill Smale. At the time of going to press, the fascinating three month project covering the Anfield stadium, Melwood training ground and also the LFC Academy is at report and recommendation stage.


St Stephen’s Shopping Centre, Hull
Also starting on 1st April was St Stephen’s Shopping Centre. Our bid team was led by Ross Campbell and supported by on-going account director, Martin Reed. This substantial shopping centre has been on our hit list for some years. The TFM contract was awarded to us by Munroe K, a managing agent who we have known very well for many years and have undertaken some business with. This however is our most significant contract with them in this prestigious town centre anchor scheme. St Stephen's Shopping Centre opened in 2007 and represents 565,000 square feet of retail space. It has over 10 million visitors a year. We will be transferring 38 staff onto our payroll across the management, security, m&e, car parking and housekeeping disciplines.

Johnson Matthey, Hertfordshire
This company is an expert metals and chemicals business that specialises in automotive engineering products. Amongst other products, they manufacture catalytic converters for the global market. Incentive QAS were delighted when the bid team led by Jamie Wright secured this cleaning and support services contract. The substantial contract started on 1st April with sixty-five members of staff transferring to us from the outgoing contractor.

Monsoon Head Office, Shepherds Bush, London
Another 1st April start for our facilities management team is Monsoon’s Head Office. This contract for the head office complex of the well-known high street retailer involved the transfer of 23 site based staff from a variety of previously used organisations. Our bid team was led by Rob Cundey and Russell Tomlinson and was supported by Account Director Martin Reed. The prestigious Head Office is located in Notting Hill Village, West London. It is an exciting new development designed by award winning Architect Allford Hall Monaghan Morris that sits next to Westfield Shopping Centre.

Colgate Palmolive
We are delighted to have resecured our TFM contract in Guildford for a record third term which potentially takes us up to 2017.