Upstream - The Newsletter of Incentive FM Group

Incentive FM Consultancy

The first half of 2011 has been exceptionally busy for Incentive FM Consulting. In addition to conducting and expanding the audits we complete for Hammerson, CSC and LendLease, we have also been successful in being instructed to provide procurement support to Land Securities for their London portfolio of over 50 prestigious buildings.

The Land Securities contract will include the procurement of security, cleaning and maintenance providers for their whole portfolio of commercial buildings across London. The contracts worth a total of over £20m per annum are eing procured on a single service basis in line with the Land Sec preferred service delivery method. Ian Burr from Land Sec commented "we picked Incentive FM Consulting due to their practical experience and outstanding references to back up their service promise". Our retail clients have continued to benefit from our keen auditors eye and through this year we have already completed service audits at over 20 of the UK's most prestigious shopping centres including Bullring, Blue Water, Lakeside, Metro Centre, Brent Cross and Touchwood. Our continued focus on ensuring procured partners are sticking to service delivery promises made during the procurement process offers a unique and cost effective benefit to our clients.

Mark Buchanan-Smith of Hammerson regards us as the "market leader in the procurement and performance auditing in the retail sector". Mark has recently expanded our remit to include security and maintenance auditing in addition to the cleaning process we have run for the last two years. As well as the expansion in services we will also be adding Silverburn in Glasgow, Centrale in Croydon and Union Square in Aberdeen to the contracted auditing we do for Hammerson following some additional procurement at the sites.

In addition to our larger consultancy contracts we continue to provide operational support to The Royal Shakespeare Company and have also recently undertaken a review of FM operations at Earls Court for our client Cap Co. Once again our practical experience of delivering service, as we do for Cap Co at Covent Garden, ensures our consultancy is regarded as a practical rather than theoretical review process.