Upstream - The Newsletter of Incentive FM Group

From Jeremy's Point of View

I like this part of the newsletter as I have full editorial control and I know that I can have a whole page to talk about the things in our business that have excited me over the past six months.

New offices
As explained in our cover story, we are delighted with our new offices which really are rather 'grown up' and of course very much fit for purpose for an evolving and
vibrant business such as ours.

The previous occupants are now our landlords and they originally converted the building from a saw mill and factory at vast expense around twelve years ago. Everything about their original fit out was designer lead and of the highest quality, so we had an excellent base to work from and did not need to make vast changes to the space other than the ground floor switch from recording studio and staff areas to meeting rooms and offices.

New business
We recently secured new business with; The Marlowes Shopping Centre in Hemel Hempstead, Hexagon Tower in Manchester and Friar’s Square in Aylesbury all with Jones Lang LaSalle and Cambridge Research Park with Ashdown Phillips. The cleaning contract for the entire Kent Police force was reawrded to IQAS: we have now held this business for nearly eight years.

In many ways I had hoped and expected us to commence more new work in the past six months than we have, perhaps this is just a reflection of a flattish economy paired with our lack of interest in bidding at below economic levels for new business – some of our competitors it would appear have a different view!

New starters
We are really pleased to welcome Russell Tomlinson as our Associate Director, Group Sales. Russell is a very good friend of the company and was previously a director at Shield Guarding who have worked closely with us for many years. Ross Campbell also joined our sales team in recent months and they both complement our original line up of Jamie Wright and Rob Cundey, who are all based in our London office.

Last and not least we welcome Emma Lewis as our new head office administration assistant working for Benecia. Emma's father, Richard is a senior facilities manager for Lend lease at the Olympic Village and he used to work for us in our former incarnation – our network of friends and contacts seems to be a reoccurring theme doesn't it!

New and exciting opportunities
We are in detailed discussions as we go to press over a number of big deals including a joint venture business in Poland, an
acquisition of a contract catering business in the south of England and another central London business in a complimentary line. By the next issue these will have reached their natural conclusion and let's hope we have some exciting news to share.

In our last issue we were proudly displaying our BIFM award together with our clients at Covent Garden. This year we are a finalist in the P&FM partnership awards and we will see how we get on at that awards night in November, as we will for our finalist entry in the Golden service awards where we have an entry for Incentive QAS.

We are delighted to have won a Sceptre Award from the panellists of the Shopping Centre Magazine where our team at Crystal Peaks in Sheffield won the Security team of the year.

Nuiances...
Away from our mainstream business we derived much pleasure and excitement from our July charity wine trip to France, Le Tour du Vin, which is described in some detail in this issue by Charles Waud. A new business venture along complimentary lines for me and thirty other friends, family and clients is the Waud Wine Club – those who came along to our office opening and drinks party in September were able to sample our first imported wines!

Lastly our supported charities – the Tour du Vin has raised £ 4,500 for the Myositis Trust and our main charity for 2011 is the Teenage Cancer Trust. Both these charities are close to my heart for differing reasons. I hope that we are able to make meaningful contributions to both of these charities through our many and varied fund raising events around the country this year – please help us whenever and wherever you can.


Jeremy Waud, Managing Director